Shipping policy
Thank you for choosing Mourveil. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Destinations
Mourveil currently ships to customers in the United States.
We are continuously working to expand our shipping destinations. Any future updates will be reflected in this Shipping Policy.
2. Shipping Origin
Orders are carefully prepared and shipped through our trusted production and logistics partners.
Please note that delivery times may vary depending on order volume, carrier processing, customs clearance, holidays, weather conditions, and other circumstances outside our control.
3. Order Processing Time
Each Mourveil order is carefully prepared before shipment.
Please allow:
Processing Time: 1–3 business days
Processing includes order preparation, quality inspection, and packaging.
Orders placed on weekends or public holidays will begin processing on the next business day.
If additional information is required, such as order details or size confirmation, processing time may be extended until the necessary information is confirmed.
4. Shipping Time & Cost
For orders shipped to the United States:
Standard Shipping
Shipping Cost:
$5.99
Estimated Delivery Time:
8–20 business days after dispatch
Free Shipping
Free shipping is available on orders over $59.99.
Estimated Delivery Time:
8–20 business days after dispatch
Available shipping methods and final shipping costs will be displayed at checkout before completing your purchase.
5. Estimated Total Delivery Time
The estimated total delivery time is:
9–23 business days after payment confirmation
This includes order processing time and shipping time.
Please note that delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Customs clearance
- Holidays or peak seasons
- Weather conditions
- Incorrect shipping information
- Other circumstances outside our control
6. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to update after shipment.
If your tracking information has not updated for several days, please contact us and we will do our best to assist you.
7. Customs Duties and Import Fees
Orders may be shipped internationally through our production and logistics partners.
Any applicable customs duties, import taxes, or additional fees required by local authorities may be the customer's responsibility.
Mourveil is not responsible for delays caused by customs clearance.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully check:
- Full name
- Shipping address
- Apartment/unit number (if applicable)
- City
- State
- ZIP code
- Contact information
If an order is delayed, returned, or lost due to incorrect information provided by the customer, additional shipping costs may apply.
9. Lost, Delayed, or Delivered Packages
If your package is significantly delayed or appears to be lost, please contact us and we will assist you in checking the shipping status.
If tracking shows that a package has been delivered but you cannot locate it, please check:
- Your local carrier
- Mailbox or delivery area
- Building reception or front desk
- Neighbors or household members
Mourveil is not responsible for packages confirmed as delivered by the carrier.
10. Address or Shipping Changes
If you need to update your shipping information, please contact us as soon as possible.
Once an order has entered processing, preparation, or shipment, we may no longer be able to change the shipping address or shipping method.
11. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Mourveil
Email:
cziy915@gmail.com
Support Hours:
Monday–Friday, 9:00 AM–5:00 PM (GMT+8)